Terms and Conditions bet163 — General Terms of Use

1Acceptance of Terms

By creating a bet163 account or using any service available on the platform — including Sports Betting, Live Casino, slots, e-sports, and crash games — you confirm that you have read, understood, and fully agree to these Terms and Conditions. If you do not agree with any part of these terms, you must not create an account or use bet163's services.

These terms constitute a legally binding agreement between you ("User") and bet163. They apply to all interactions with the platform, including browsing the site, registration, deposits, betting, participation in promotions, and communications with customer support.

2Eligibility

To create and use a bet163 account, you must meet all of the following criteria:

• Be at least 18 years of age complete;
• Be a resident of Brazil and hold a valid CPF;
• Not be registered as a voluntary or compulsory exclusion from betting platforms;
• Not be an employee, contractor, or immediate family member of an employee of bet163 or any of its technology partners;
• Not using the platform for money laundering, fraud, or any other unlawful activity.

Bet163 reserves the right to request proof of identity and age documents at any time. Failure to comply with a verification request within the established timeframe may result in temporary suspension or closure of the account.

3Registration and Account

Each user may hold one account only on bet163. Creating multiple accounts using the same CPF, email address, device, or IP address is prohibited and may result in the closure of all accounts involved and the retention of balances pending investigation.

By registering, you agree to provide accurate, complete, and up-to-date information. This includes:

• Full name as it appears on your CPF;
• Correct date of birth;
• A valid email address used exclusively by you;
• A valid CPF registered in your name;
• Pix key or bank details registered exclusively in your name.

Bet163 may carry out the identity verification process (KYC — Know Your Customer) at any time, particularly before processing the first withdrawal or when financial activity exceeds certain thresholds. The KYC process may require submission of a government-issued photo ID (national ID card, driver's license, or passport), recent proof of address, and a selfie holding the document.

You are responsible for keeping your password and all bet163 account credentials confidential. Any activity carried out using your login details is your responsibility until you notify us of unauthorized access.

4Deposits

Bet163 accepts deposits via the following payment methods, all available to users in Brazil:

• Pix — instant, available 24 hours a day, 7 days a week;
• Boleto bancário — credited within 1 business day of payment;
• Credit and debit card — Visa and Mastercard;
• PicPay and Mercado Pago;
• TED Transfer via Nubank, Itaú, Bradesco, Banco do Brasil, and other Brazilian banks.

The minimum deposit amount is R$ 20.00 for Pix, card, and digital wallets. For boleto bancário, the minimum amount may be higher due to processing fees. The maximum deposit amount may vary by payment method and is listed on the platform's deposit page.

All deposits must be made using payment methods registered exclusively in the name of the account holder. bet163 does not accept third-party deposits. If we identify that a deposit was made by someone other than the account holder, the deposit may be returned and the account suspended for investigation.

5Withdrawals

Withdrawals at bet163 are processed exclusively to the same payment method used for the deposit — this is a security measure to prevent money laundering. If you deposited via Pix using a CPF key, the withdrawal will be processed to that same CPF key.

The minimum withdrawal amount is R$ 30.00. There is no fixed maximum withdrawal amount, but high-value withdrawals may be subject to additional verification before processing.

Processing times by method:

• Pix: under 10 minutes in most cases during business hours; may vary slightly on weekend evenings;
• TED Transfer: within 1 business day of approval;
• Credit card: 3 to 5 business days depending on the provider.

Bonus balance cannot be withdrawn directly — only real balance (net winnings after the rollover is completed) is eligible for withdrawal. To check your balance breakdown, go to the wallet section in your account.

Bet163 may request KYC verification before processing your first withdrawal. Once the initial verification is successfully completed, subsequent withdrawals are processed normally without additional document requests, except in cases of data changes or unusual account activity.

6Bonuses & Promotions

Bet163 offers a range of promotions for new and active players, including a 100% welcome bonus up to R$ 500.00, weekly cashback, free spins, and special promotions during e-sports events and Brasileirão matches. Each promotion has its own specific terms, published on the platform's Promotions page.

General rules that apply to all bet163 bonuses:

• Each user is entitled to the welcome bonus once only — new registrations that attempt to claim the welcome bonus again through multiple accounts will have those accounts closed;
• Bonuses have an expiration date — if not used within the specified period, they expire automatically with no compensation;
• The rollover requirement (the betting volume needed to release bonus funds for withdrawal) is described individually in each promotion;
• Cancelled, void, or below-odds bets 1,50 generally do not count toward the rollover — check the terms of the specific promotion;
• Bonus balance is used automatically once the real-money balance reaches zero;
• Bet163 reserves the right to cancel bonuses if there is evidence of abuse, such as creating multiple accounts or betting both sides to guarantee a neutral outcome.

7Betting Rules

All bets placed on bet163 are final once confirmed by the system. After a bet slip is generated and confirmed by the user, it cannot be cancelled or modified — except where the cash-out feature is available for that specific bet.

Situations that may result in bets being declared void (invalid) with a full stake refund:

• Event canceled before it begins;
• Match postponed by more than 48 hours from the original scheduled time;
• Odds published with a manifest error due to a technical fault — bet163 reserves the right to cancel bets placed at clearly incorrect odds;
• Event not completed in full accordance with the rules of the sport or discipline in question.

For combination bets (multiples), if one selection is declared void, it is removed from the combination and the remainder of the bet slip stays valid. The potential payout is recalculated without the voided selection.

The official outcome of bets is determined by the result confirmed by the event organizer at the end of the match, including extra time where applicable. For regular-time bets, only the result at the end of 90 regulation minutes is considered — unless the market explicitly specifies the inclusion of extra time.

8Casino & Games

The bet163 casino includes slots, live table games (blackjack, roulette, baccarat), crash games, and other entertainment titles. All games on the platform are provided by certified suppliers and operate with random number generators (RNG) independently audited by third-party firms.

Casino-specific rules:

• The RTP (return to player) for each game is shown in the game information section within the platform;
• If a technical failure occurs during a game session — such as a connection drop mid-round — the outcome will be determined by the bet163 server, which records the game state in real time;
• Progressive jackpot bets are final once confirmed — a bet that has entered a jackpot draw cannot be cancelled;
• At live blackjack tables, the final outcome of each round is determined by the dealer and the real-time camera feed — any dispute must be submitted to support with the round number as reference.

9Prohibited Conduct

Bet163 has a zero-tolerance policy toward any form of abuse, fraud, or manipulation. The following behaviors will result in immediate account closure and balance retention pending investigation:

• Creating multiple accounts to abuse bonuses or promotions;
• Placing coordinated bets on both sides of an event (abusive arbitrage) to guarantee a neutral outcome and meet bonus rollover requirements;
• Use of bots, automated scripts, or any third-party software to interact with the platform;
• Attempting to access another user's account;
• Providing false information during registration or the KYC verification process;
• Use of the platform for money laundering or other unlawful activities;
• Any attempt to exploit technical glitches or odds errors to obtain unauthorized gains.

Bet163 cooperates with relevant authorities and may report suspicious activity as required by applicable Brazilian law.

10Security and Account

You are solely responsible for the security of your bet163 login credentials. We strongly recommend:

• Use a strong, unique password that you don't use for any other service;
• Enable two-factor authentication (2FA) whenever available;
• Never share your login credentials with third parties;
• Log out of your account when using shared devices;
• Report any suspicious activity to bet163 support immediately.

Bet163 uses 256-bit SSL encryption on all communications between your device and the platform's servers. Financial data is processed in accordance with industry security standards. The platform will never ask for your password via email, chat, or phone — any such request should be reported to support immediately.

11Privacy & LGPD

Personal data processing at bet163 complies with the General Data Protection Law (LGPD — Law No. 13.709/2018). Data collected is used solely for the purposes described in our Privacy Policy, which includes:

• Identity verification and regulatory compliance;
• Processing of financial transactions;
• Communications related to your account and bet163 promotions;
• Fraud and money laundering prevention;
• Platform and user experience improvements.

You have the right to request access, correction, portability, or deletion of your personal data as provided under the LGPD. To exercise these rights, contact bet163 support by email at suporte@bet163.best. bet163 does not sell or share personal data with third parties for commercial purposes.

12Responsible Gambling

Bet163 is committed to promoting responsible gambling and protecting vulnerable users. The following tools are available directly in every user's account:

• Deposit limits: set daily, weekly, and monthly limits that the platform will automatically enforce;
• Bet limits: restrict the maximum amount per individual bet;
• Temporary self-exclusion: pause your account for periods ranging from 1 day to 6 months;
• Permanent self-exclusion: permanently close the account with no possibility of reactivation;
• Reality: view your full history of bets, deposits, withdrawals, and playing time.

If you believe gambling is having a negative impact on your finances, relationships, or mental health, we strongly encourage you to use the available self-exclusion tools and seek professional support. bet163 provides links to help resources on the Responsible Gambling.

13Account Closure

You can request closure of your bet163 account at any time by contacting support via live chat or by email at suporte@bet163.best. Before the account is closed, you must withdraw any available real balance — any non-withdrawable bonus balance will be forfeited.

Bet163 may also close or suspend an account in the following cases:

• Violation of any clause of these Terms and Conditions;
• Suspected fraud, bonus abuse, or unlawful activity;
• Self-exclusion request submitted by the user;
• Regulatory or judicial order;
• Extended inactivity — accounts with no activity for more than 24 months may be closed following email notification.

Accounts closed through voluntary self-exclusion cannot be reactivated during the chosen exclusion period. Accounts closed through permanent self-exclusion cannot be reactivated under any circumstances, and any attempt to create a new account during the self-exclusion period will result in the immediate closure of that new account.

14Limitation of Liability

Bet163 is not liable for losses resulting from:

• Internet connectivity or device failures on the user's end;
• Bets not placed due to technical issues beyond the platform's control;
• Betting decisions made based on publicly available but incorrect information about a sporting event;
• Withdrawal processing delays caused by restrictions imposed by the user's financial institution.

Bet163's total liability for any individual claim is limited to the amount deposited by the user in the 12 months prior to the event that gave rise to the claim. bet163 is not liable for indirect damages, lost profits, or consequential losses of any kind.

15Changes to the Terms

Bet163 may update these Terms and Conditions at any time. When relevant changes affect user rights, the platform will notify active users by email at least 7 days' notice before the changes take effect.

Minor changes — such as language corrections, section reorganization, or adjustments that improve clarity without altering substantive content — may be applied without prior notice. The last updated date at the top of this page will always reflect the most current version of the terms.

Continued use of the platform after a new version of the terms takes effect constitutes acceptance of the changes. If you do not agree with the updates, you must close your account before they come into effect.

16Contact

For questions, complaints, or requests related to these Terms and Conditions, please contact bet163 through the following channels:

• Live chat: available 24 hours a day, 7 days a week, directly on the platform — average response time under 3 minutes;
• Email: suporte@bet163.best — for matters requiring documentation or more detailed review;
• Frequently asked questions: please refer to our FAQ page for quick answers to the most common questions.

Formal complaints must be submitted by email with a detailed description of the issue, account number, and the date and amount involved. bet163 undertakes to respond to formal complaints within 5 business days.