Privacy Policy bet163 — Data Protection

1About Us

Bet163 is a Sports Betting, Live Casino, e-sports, and online entertainment gaming platform, accessible at bet163.best, developed for the Brazilian market. For the purposes of this Privacy Policy, bet163 acts as data controller of its users, under the terms of Article 5, Section VI, of the LGPD.

This Privacy Policy applies to all personal data processed by bet163 in the context of providing its services, including the website, mobile apps, e-mail communications, and interactions with customer support. By creating an account on bet163 or using any of the platform's services, you agree to the terms of this policy.

2Data We Collect

Bet163 collects personal data in the categories below. In all cases, collection follows the data minimization principle — we only collect what is necessary for the stated purpose:

Bet163 does not collect sensitive data such as racial origin, religious belief, political opinion, or genetic or biometric data, except where expressly required by law for anti-money laundering purposes or other specific regulatory obligations.

3How We Collect Your Data

Personal data from bet163 users is collected through the following channels:

• Directly by the user: at registration, during the KYC verification process, when contacting customer support, or when filling out forms on the platform;
• Automatically during use: technical data such as IP address, device type, browser, and browsing patterns are collected automatically through cookies and similar technologies when you access the platform;
• Through financial transactions: data related to deposits and withdrawals is recorded when you carry out financial transactions on bet163 — including information provided by the payment processor to confirm the transaction;
• From authorized third-party sources: in cases of identity verification, bet163 may cross-reference information against fraud prevention and anti-money laundering databases, as permitted by applicable Brazilian law.

4Data Processing Purposes

Bet163 uses your personal data solely for the purposes described below. No data is used for purposes incompatible with what was stated at the time of collection:

• Account operation: creating, maintaining, and managing your bet163 account, including access authentication and session control;
• Identity verification (KYC): confirming the identity, age, and residence of users to meet regulatory obligations related to anti-money laundering;
• Transaction processing: processing deposits via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED, as well as processing withdrawals to registered accounts;
• Service provision: access to Sports Betting, Live Casino, e-sports, slots, and all other products available on bet163;
• User communications: sending account confirmations, bet notifications, promotional communications (when the user has opted in), and responses to support requests;
• Fraud prevention and security: detecting and preventing duplicate accounts, bonus abuse, money laundering, and other fraudulent activity;
• Responsible gambling: monitoring of usage patterns to identify behaviors that may indicate problem gambling, and to enforce limits set by the user themselves;
• Platform improvement: aggregated and anonymized analysis of usage data to improve the user experience, identify technical errors, and develop new features;
• Compliance with legal obligations: compliance with court orders, requests from competent authorities, and other applicable legal obligations in Brazil.

5Legal Basis for Processing (LGPD)

All personal data processing carried out by bet163 has a specific legal basis, as required by Article 7 of the LGPD. The main legal bases used are:

• Contract performance (art. 7, V): processing is necessary for the performance of the service agreement you entered into when registering with bet163 — this includes account creation, bet processing, and financial transactions;
• Compliance with a legal or regulatory obligation (art. 7, II): identification data is processed to comply with anti-money laundering regulations and the regulatory requirements applicable to the betting sector in Brazil;
• Legitimate interest (art. 7, IX): technical and usage data are processed on the basis of bet163's legitimate interest for platform security, fraud prevention, and service improvement purposes, always in respect of your fundamental rights;
• Consent (art. 7, I): for sending marketing communications and promotions by e-mail or mobile, bet163 requires your explicit consent, which can be withdrawn at any time in your account settings.

6Sharing Data with Third Parties

Bet163 does not sell your personal data. Data is only shared with third parties in the strictly necessary situations described below, always on an appropriate legal basis:

• Payment processors: financial data required to process transactions via Pix, boleto, PicPay, Mercado Pago, and card are shared with the respective financial institutions and payment processors, which operate under their own security and regulatory compliance policies;
• Identity verification providers: for the KYC process, bet163 may use specialized verification services that process identity documents — these providers act as data operators under bet163's instructions;
• Technology providers: bet163's infrastructure is supported by cloud and technology service providers that may have limited technical access to data for platform maintenance purposes, always under confidentiality agreements and in compliance with the LGPD;
• Regulatory authorities and oversight bodies: when required by law, court order, or request from a competent authority, bet163 may share data with the relevant Brazilian authorities;
• Fraud prevention: data may be shared with platforms specializing in anti-money laundering when there are indications of illicit activity, in accordance with applicable legal obligations.

In all cases of third-party sharing, bet163 contractually requires those partners to adopt equivalent security measures and process data only for the authorized purposes.

7Data Retention and Deletion

Bet163 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, in compliance with applicable legal retention periods. The retention criteria are:

• Active account data: kept for as long as the account remains active or as long as there is an operational need;
• Financial and transaction data: retained for at least 5 years after the last transaction, as required by anti-money laundering regulations and the Brazilian Federal Revenue Service;
• KYC verification data: retained for at least 5 years after account closure, in accordance with applicable regulations;
• Support communication data: retained for 2 years after the case is closed, for dispute resolution purposes;
• Technical and usage data: retained for up to 12 months in identifiable form, and may be retained for longer periods in anonymized form for statistical purposes.

Once the applicable retention period has expired, your data is securely deleted or irreversibly anonymized, so that it can no longer be linked to your identity.

8Information Security

Bet163 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or improper disclosure. The key security measures in place include:

• SSL/TLS 256-bit encryption across all communications between the user and the platform;
• Password storage using secure cryptographic hashing — bet163 never stores passwords in plain text;
• Role-based access controls (RBAC) — only professionals who require the data to perform their duties have access to it;
• Continuous security monitoring with detection of unauthorized access attempts;
• Regular backups with encryption and storage across geographically separate locations;
• Incident response policy with clear procedures for notifying data breaches, including communication to the ANPD (National Data Protection Authority) where applicable.

Despite all measures in place, no security system is completely impenetrable. In the event of a security incident affecting your data, bet163 will notify impacted users and the ANPD within the legal timeframes established by the LGPD.

9Cookies and Tracking Technologies

Bet163 uses cookies and similar technologies to improve the user experience, ensure platform security, and analyze service performance. The types of cookies used are:

• Essential cookies: required for the platform's basic functionality — without them, features such as keeping your session active after login are not possible. These cookies cannot be disabled;
• Security cookies: used to detect unauthorized access attempts, suspicious sessions, and other activities that pose a risk to your account;
• Performance and analytics cookies: collect anonymized information about how users navigate the platform to identify areas for improvement — for example, which pages have the most loading errors or where users run into difficulty;
• Preference cookies: remember your language settings, layout preferences, and other customizations so you don't have to reconfigure them every time you log in.

You can manage your cookie preferences in your browser settings. Disabling non-essential cookies may limit some platform features, but will not affect access to core functionalities such as betting and financial transactions.

10Your Rights as a Data Subject (LGPD)

The LGPD grants data subjects a robust set of rights. As a bet163 user, you may exercise the following rights at any time:

To exercise any of these rights, contact bet163's Data Protection Officer by email at suporte@bet163.best with the subject line "LGPD Request", describing the right you wish to exercise. bet163 will respond within 15 business days from the date the request is received.

If you are not satisfied with the response you receive, you have the right to file a complaint with the National Data Protection Authority (ANPD), as provided under the LGPD.

11International Data Transfer

In some cases, bet163 user data may be processed on servers located outside Brazil — for example, by cloud infrastructure providers that operate globally. When this occurs, bet163 applies the safeguards required by the LGPD to ensure your data receives the same level of protection it would in Brazil:

• The recipient countries have adequate data protection legislation recognized by the ANPD; or
• The transfer is covered by standard contractual clauses that impose obligations equivalent to those required under the LGPD; or
• The provider is certified under internationally recognized information security standards.

Bet163 does not transfer personal data to countries without adequate data protection legislation without the necessary contractual safeguards in place.

12Minors

Bet163 services are intended exclusively for users aged 18 and over. The platform does not knowingly collect personal data from minors. If you believe that someone under 18 has provided personal data to bet163, please contact us immediately at suporte@bet163.best so the information can be deleted and the account closed.

Bet163 takes reasonable steps to verify users' ages during registration, including requesting a CPF and, where necessary, identity documents. Access to the platform by minors is strictly prohibited under our Terms and Conditions.

13Changes to This Privacy Policy

Bet163 may update this Privacy Policy periodically to reflect changes in data processing practices, applicable legislation, or platform features. When significant changes are made, you will be notified via:

• E-mail sent to the address registered on your account, with at least 7 days in advance;
• A prominent notice on the bet163 platform at the next login following the update;
• Updating the "last modified" date at the top of this page.

Continued use of the platform after an updated version of this policy takes effect constitutes acceptance of the changes. We recommend reviewing this page periodically to stay informed about how bet163 handles your data.

14Data Protection Officer (DPO)

Under Article 41 of the LGPD, bet163 has appointed a Data Protection Officer (DPO) to oversee the processing of personal data. The DPO serves as the communication channel between bet163, data subjects, and the National Data Protection Authority (ANPD).

The data protection officer's responsibilities include:

• Receive complaints and communications from data subjects and provide clarifications;
• Guide bet163 professionals on data protection practices;
• Carry out any other duties assigned by bet163 or the ANPD;
• Act as the point of contact with the ANPD in the event of security incidents or regulatory requests.

To reach the bet163 data protection officer, send an email to suporte@bet163.best with the subject line "LGPD Data Protection Officer". The officer responds to requests within 15 business days.

15Contact

For any questions, requests, or complaints related to this Privacy Policy or to the way bet163 handles your personal data, you can reach us through the following channels:

• Data protection officer e-mail: suporte@bet163.best — subject line "LGPD Request";
• Live chat: available 24 hours a day on the bet163 platform, with support in Portuguese;
• Frequently asked questions: please refer to our FAQ page for answers to the most common questions about privacy and your account.

If you are not satisfied with our response to a rights request, you have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), pursuant to article 55-J, item V, of the LGPD.